• Assesses present and future needs, trends, problems and profit opportunities. Take appropriate action as necessary
  • Develop a customer service strategy to accompany the sale of new equipment and rebuilds, utilizing recommendations for preventative maintenance requirements, including proper care of equipment, regular maintenance scheduling and new parts requirements.
  • Maintain knowledge on the activities of our competition, market conditions, and department operations
  • Generate repair estimates as required communicate with customer to fully understand their needs and articulate projects to our service departments
  • Handle warranty claims including computation of charges for service work, customer complaints and order re-work when justified
  • Maintain a library of service manuals, bulletins, and other service publications for service use
  • Work closely with parts department personnel to ensure that parts required are available
  • Develop and maintain a culture of customer service excellence through effective training, supervision, coaching and performance management. Periodically evaluating the performance of the service department
  • Recruit, develop, motivate and hold accountable service team that will meet established objectives and targets for service and profitability
  • Ensure that work is assigned in keeping with team skill levels, customer waiting times and the availability of parts and equipment.
  • Promote service safety and security procedures and ensure compliance.
  • Scheduling of service personnel
  • Generate and maintain required documentation such as work orders and safety records
  • Perform other duties, as required.


  • Previous Service Manager, lead hand, or other experience in a senior role
  • Superior customer service skills
  • Positive, safety conscious, and high energy attitude
  • Very organized and able to manage multiple responsibilities at once
  • Good leadership and motivational skills

Please send your resume to